Service network planning

We offer comprehensive service network planning, related analytics and operating model development consultancy services for organizations that strive to develop their service networks into a more customer-oriented and cost-effective direction.

The services we provide for different levels of the service network (real estate, services, spaces) include:

• Status quo analysis and data synthesis: A comprehensive review of the current service network, service accessibility, and user needs.
• Impact assessment and scenario comparisons: We analyze the economic, operational and social impacts of design alternatives – producing clear and transparent information packages to support decision-making.
• Stakeholder collaboration and participatory planning: We plan and implement interaction processes in which residents, other service users and stakeholders can influence the planning.
• Strategic guidance and decision-making support: We ensure that planning is closely linked to the organization’s strategic goals and supports their implementation.
• Monitoring: We define the metrics based on which the functionality of the service network is monitored, and based on this, we implement automated solutions for the continuous monitoring of the functionality of the network.

We want to promote organizations’ prerequisites for dynamic service network planning and genuine knowledge-based management. Through our services, decisions regarding the service network become information-based and transparent, increasing their acceptability.